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KOIN

KOIN

koin.com
What is your customer experience with KOIN?

KOIN Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

KOIN has a 1.1 star rating from 10 reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.

Key Takeaways for Future Customers

  • Many KOIN reviews report problems with subscriptions, billing, and requests for refunds.
  • Expect difficulty reaching customer service and delays resolving missing or incorrect orders.
  • Products sold in small amounts are easy to purchase but price level is reported high.

Negative Feedback / Risk Areas

  • Recurring customer complaints about unauthorized charges and subscription auto-ship issues.
  • Frequent reports of missing items, incorrect shipments, and poor contact or no phone support.
  • Multiple refund requests and billing disputes remain unresolved in reviews.

Positive Feedback

Some customers note small-amount products make purchases straightforward.

View full overview ›

Media from reviews

KOIN - 85639****
KOIN - I received things that I should not have received and did not orderKOIN - I received things that I should not have received and did not order - Image 2KOIN - I received things that I should not have received and did not order - Image 3KOIN - I received things that I should not have received and did not order - Image 4KOIN - DisgruntledKOIN - Disgruntled - Image 2
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Show reviews that mention
subscription card payment service phone credit club charge people coin
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Anonymous
map-marker Blythewood, South Carolina

Cancellation

I think a warning should be sent before debited because people get busy and time gets away from you. I think that the warning should be automatic not an option.

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Jeffery H Mjf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You are crooks

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You are charging me for a subscription after cancellation on the first day of the free trial, which I also uninstalled the app.

User's recommendation: Never use this app it's a scam to steal your money

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Louis C Gta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Pay the money and I paid for something else and it's not working at all no matter what I do I want a refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I don't know what happened. I paid for it, then it wouldn't work, and I said I had to pay for something else.

I paid for that, and then they said enjoy it, and I have not enjoyed it. I've been trying to figure out what to do.

I've been trying everything, and no matter what, it still won't work. But unless you can tell me what to do, I would like a refund, please.

User's recommendation: Don't get it

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Michelle H Czs
map-marker Jackson, Michigan

I received things that I should not have received and did not order

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AI Highlights
  • I received a Batman book I did not order.
  • I ordered a WWE coin but received two extra coins.
  • Please call me at 517898**** to review this.
KOIN - I received things that I should not have received and did not order
KOIN - I received things that I should not have received and did not order - Image 2
KOIN - I received things that I should not have received and did not order - Image 3
KOIN - I received things that I should not have received and did not order - Image 4
Updated by user Nov 28, 2025

Haven't received service yet

Original review Nov 24, 2025

I received a batman book that I did not ask for did not order.And also I had an order for the wwe or f coin.Sorry, we received all the coins.But I also received two additional coins.So please call as soon as possible.So that I can review this and see what can be done.Thank you.My number is 517898****.

Loss:
$200

Preferred solution: Full refund

View full review
Barnabas Hdm
map-marker Beira, Sofala

85639****

KOIN - 85639****

Eu preciso de ajuda financeiro, para investir em um negocio

De importação de diversos produtos da china para moçambique

User's recommendation: sim

View full review
Namya Jyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beaverton, Oregon

Programming complaints

AI Highlights
  • Schedule shows Kelly Clarkson at 3pm.
  • The 700 Club airs instead of the scheduled show.
  • The user requests rescheduling to avoid conflicts.
Updated by user Jan 14, 2026

To initiate first contact with KOIN TV customer service, it takes many keystrokes and wait time to finally speak with a real person. I finally found the corrct number and called.

In hearing the answer to my initial question about programming, I was misled by statements made. The following day, I was confused about that response, so I called again to get resolution. The gentleman who called me back answered my question very nicely and explained the programming change.

He also acknowledged the problem and apologized . He was great.

Original review Jan 13, 2026

The listed schedule has Kelly Clarkson at 3pm the 700 Club is being aired instead of what you have scheduled. I am NOT happy about this, and Im certain that many other people are not happy as well. Can you please reschedule the 700 Club so that it doesnt get in the way of our scheduled show?

User's recommendation: Ask for reliable programming on KOIN tv!

View full review
Peterllewellyn W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pentre, Rhondda Cynon Taf

My order was delivered but gold coin missing

Hi, please can you help me? My order arrived today, but the certificate for the gold Australian kangaroo was missing.

Pete

llewllyn73@***.co.uk. I tried to phone, but there was no response.

Preferred solution: My order arrived today but The coin Australia & kangaroo was missing Australia kangaroo

View full review
William h Xpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, Ontario

Missinggold bar

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AI Highlights
  • No response from Koin Club.
  • Contact number does not reach anyone.
  • Cancelling all subscriptions and disputing charges with a credit card.
Updated by user Dec 15, 2025

Avoid llike the plague ,

Original review Nov 30, 2025

I have not heard from Koin Club at all! They have not offered any form of resolution and appear to be ignoring the matter.

The phone number listed under their contact information does not connect to anyone in the company.

Efforts to contact the operator go as 'unlawful entry.' I am cancelling every subscription with Koin. I am contacting my credit card company and notifying the company to not honor nor pay any bill from Koin Club.

Loss:
$199

Preferred solution: Full refund

View full review
William h Xpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, Ontario

Missinggold bar

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AI Highlights
  • Koin customer service has not contacted me.
  • I want either a replacement bar free of charge or a credit to the card used for payment, some $ 199.

Do not subscribedDo

Koin customer service has NOT contacted me !

I expect either a replacement bar sent, free of any charge, or a complete credit to the charge card used for payment, some $ 199.

View full review
Terry B Kpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing a package

I was expecting two packages from my last order, but I only received one. I need to speak to customer service.

Preferred solution: Deliver product or service ordered

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Tymber Hvh
map-marker Seaham, Durham

This company has no phone line and you cannot speak to a customer service agent

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Can't even spell the characters name right on the coin and chat is no help, doing nothing just paying lip service to my complaint no help offered

User's recommendation: Do go any where near

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Lashun Ord

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got two of the same coins charged to to my card only ordered one coin

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AI Highlights
  • Nothing happened and no one answered the phone.
  • I was charged twice for the same coin and I can't reach support.

Nothing happened. No one answered the phone.

No one did anything. dont answer the phone. Nothing works very upset. Sent me two of the same coin charge my card.

Just wanna send one coin back and get my original coin. This is a very easy process. Why did you send me to?

Why can I not call somebody? Why will you not take the coin back

User's recommendation: God help you very disappointed nobody answered the phone. Nobody helped me sent me two of the same piece. All I wanna do is return one and get my money back and have them stop sending me the same coin.

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Stephen R Gpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Checking item

KOIN - Checking item
KOIN - Checking item - Image 2

I got the famous artist collection but most of it is missing..I only got one artist Mona Lisa and that was it.

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Stephen R Gpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burnaby, British Columbia

Disgruntled

KOIN - Disgruntled
KOIN - Disgruntled - Image 2
KOIN - Disgruntled - Image 3

I only got part of what I ordered. How come the rest was not delivered? I am very disappointed in your service.

Preferred solution: Full refund

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Caeli Fno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help with to update my payment

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YA simple thing to guide a cust with a payment change and I cant no one to help this is bad cust service I will stop buying if I dont get help today I will stop ordering!!!

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Anonymous
map-marker Fort Worth, Texas

Need to cancel subscription

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AI Highlights
  • Tried to cancel my husband's subscription but was asked for payment info for a $5 call.
  • I need steps to cancel his subscription.

I tried to get in touch with someone to cancel my husbands subscription because he does not know what he is doing. They said they would call me if I would send my payment information for a $5 charge for them to call me!

Im not an idiot!!! How do I cancel his subscription?

User's recommendation: Don’t do this!!

View full review

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